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Accessibility Statement

This website and the West Highland Way Shop are ran by Loch Lomond & The Trossachs National Park Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text
  • some non-essential PDF or Word documents aren’t fully accessible to screen reader software
  • maps on the site are setup via a Google maps plugin and may not be accessible. We also have a social feed that depending on the content entering the feed may also not be accessible.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us by:

Email us:
Phone us: 01389 722600

We’ll consider your request and get back to you within 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact: to report your concerns.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Loch Lomond & The Trossachs National Park Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

PDFs and other documents

New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.

However, we know that some of our older documents are not accessible. For example, some of them:

  • are just photocopies and are not marked up in a way that allows screen reader users to understand them
  • are not tagged up properly – for example, they do not contain proper headings
  • are not written in plain English
  • do not have alt tags on all images

This mostly applies to our PDF documents. Documents published before 23 September 2018 are exempt from the regulations, so we do not currently have any plans to make them accessible.

But if you need to access information in one of these document types, you can contact us and ask for an alternative format.

If you need a document we’ve published in a different format:

Email us:
Phone us: 01389 722600

We’ll consider the request and get back to you within 14 days.

How we tested this website

This website was last tested on 11/09/2020. The test was carried out by Loch Lomond & The Trossachs National Park Authority with user-testing completed by a representative from DeafBlind Scotland. All alt image tags across the website were also updated.

We also used the WebAim accessibility software to test the whole site. This included the following:

  • Text size and contrast
  • In code image descriptions
  • Navigation improvements

We also installed an accessibility toolbar that allows the user to change the following:

  • Grayscale the full website
  • Set the site to high contrast
  • Set the site to negative contrast
  • Set the background to the site to white
  • Underline all links
  • Set the font across the site to something more readable

We tested a sample range of pages from across the website including our homepage, content pages that are mostly text-based, images and video content and interactive pages (forms). These were tested manually against the Website Accessibility by Level AccessGovernment WCAG 2.1 Checklist, WebAim Wave Acceessibility Evaluation Tool and also using the accessibility features in Chrome DevTools.

What we’re doing to improve accessibility

We are currently in the process of updating our most popular PDFs to ensure they are fully accessible.

Keeping this statement up to date

This statement was last updated on 30/06/21.

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